Customer Lifecycle Manager

Job Summary

A company is looking for a Customer Lifecycle Enablement Manager.

Key Responsibilities

• Define execution standards and create lifecycle maps across the full customer journey
• Build role-based readiness pathways and certification programs for Customer Success Managers (CSMs) and Account Managers (AMs)
• Own the Executive Business Review (EBR) program end-to-end, ensuring effective communication of customer value

Required Qualifications

• 5+ years of experience in Customer Success Enablement or Lifecycle Program Management within a B2B SaaS environment
• Deep understanding of the post-sales customer journey, particularly in onboarding, adoption, and renewal phases
• Proven track record of architecting scalable frameworks that drive Net Revenue Retention (NRR)
• Strong content creation skills for building impactful playbooks and templates
• Data-informed approach with the ability to interpret health scores and usage signals