Customer Lifecycle Specialist

Job Summary

Driving customer engagement and revenue growth, the full-time remote Customer Lifecycle Specialist will sell cybersecurity products and services to existing clients, ensuring a positive customer experience through proactive outreach and relationship management.

Key responsibilities

• Sell SonicWall software and hardware products to existing customers via outbound calls and correspondence
• Build relationships with customers by articulating the value proposition of products and services while identifying upsell and cross-sell opportunities
• Collaborate with field sales, support, and marketing teams to enhance customer retention and satisfaction throughout the product lifecycle

Required qualifications

• 2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
• Proven track record of driving customer retention, upsell, and renewal metrics
• Experience working with channel partners, distributors, or reseller ecosystems
• Familiarity with CRM and customer success platforms
• Background in cybersecurity with the ability to learn a full range of SonicWall products and services