Customer Loyalty Representative

Job Summary

A company is looking for a Customer Loyalty Representative responsible for reducing customer churn and enhancing retention strategies.

Key Responsibilities

• Support business teams with at-risk customers to prevent churn
• Drive customer retention through proactive outreach and tailored interventions
• Collaborate with internal departments to ensure customer satisfaction and loyalty

Required Qualifications

• 3 years of combined customer service and sales experience
• Minimum of 3 years' experience working directly with customers or in sales
• Proficiency in Microsoft Office products for at least 3 years
• Experience in banking or transportation-related sales/customer service preferred
• Bachelor's or advanced degree in Sales, Marketing, or Business is preferred