Customer Loyalty Representative

Job Summary

Seeking ambitious candidates, the full-time Customer Loyalty Representative will manage inbound cancellation calls, conduct outbound follow-ups for failed payments, and ensure high customer satisfaction while working remotely.

Key responsibilities

• Handle inbound customer cancellation calls to retain customers
• Make outbound calls to address failed subscription payments and provide solutions
• Consult with customers on best practices for online identity protection and identify upsell opportunities

Required qualifications

• 1-2 years of sales or retention experience with a track record of meeting performance metrics
• Strong interpersonal skills with a natural ability to engage customers
• Self-motivated with the ability to achieve goals independently
• Team player with an understanding of collaborative success
• Strong business acumen and quick problem-solving abilities