Customer Loyalty Specialist

Job Summary

To support customer retention efforts, the full-time Customer Loyalty Specialist will engage with existing Comcast Business customers who are considering disconnecting services, utilizing empathy and problem-solving skills to resolve issues and renegotiate agreements, all while working remotely.

Key responsibilities

• Delivers monthly performance results in product sales, revenue, and customer retention
• Minimizes churn by strategically offering product bundles and ensuring customer satisfaction
• Proactively contacts clients at high propensity churn points to encourage retention and extend customer relationships

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience
• Experience with billing tools and call center environments
• Proficiency in Microsoft Suite, including Teams and Outlook
• Ability to work nights, weekends, and variable schedules as needed