Customer Management Consultant

Job Summary

A company is looking for a Consultant, Voice of the Customer Management.

Key Responsibilities:

• Provide technical expertise and support to cross-functional stakeholders, including managing insights dashboards and technology changes
• Act as the liaison between the company and Voice of the Customer vendors for issues and enhancements
• Develop and monitor insights scorecards to track customer experience improvements and support business partners with ad-hoc requests

Required Qualifications:

• Undergraduate degree in information management, business, mathematics, or related field desired
• Typically, eight or more years of related experience in business information analysis or similar roles
• Experience in developing and maintaining insights dashboards and providing technical support
• Knowledge of Customer Feedback Management tools is a plus
• Experience in data analysis, natural language processing, or machine learning is also a plus