Customer Marketing Lead

Job Summary

A company is looking for a Customer Marketing Lead to enhance customer experience and advocacy.

Key Responsibilities

• Own customer storytelling & advocacy through case studies, testimonials, and customer referral programs
• Drive customer communications & education by producing newsletters and creating educational content
• Build and nurture the customer community through events and peer-to-peer learning opportunities

Required Qualifications

• 6+ years of experience in Customer Marketing, Lifecycle Marketing, or a related customer-facing marketing role
• Customer-obsessed approach with a proactive mindset towards understanding customer needs
• Strong preference for candidates based in San Francisco Bay Area, Seattle, or New York
• Familiarity with causal inference concepts or willingness to learn quickly is a plus
• Experience in a startup or high-growth environment is advantageous