Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to enhance customer storytelling and advocacy.

Key Responsibilities

• Own and amplify the customer storytelling and advocacy strategy across all channels
• Manage the process for customer quotes, testimonials, and case studies from inception to approval
• Collaborate cross-functionally to ensure customer narratives are integrated into marketing and go-to-market strategies

Required Qualifications

• 5+ years of experience in Customer Marketing, Product Marketing, or Customer Success within B2B SaaS
• Proven experience in managing customer storytelling efforts and building advocacy programs
• Exceptional writing skills with the ability to craft compelling customer narratives
• Experience managing customer speakers for events and industry opportunities
• Strong cross-functional collaboration skills to align with Marketing, Sales, Product, and Customer Success teams