Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to oversee the post-sales marketing experience.

Key Responsibilities

• Design and execute lifecycle marketing programs to enhance customer onboarding and product adoption
• Own and manage the webinar program and customer communications to drive engagement and feature usage
• Build and manage customer advocacy programs, including case studies and referral initiatives

Required Qualifications

• 3-5 years of experience in customer marketing or growth marketing at a B2B SaaS company
• Proven track record of executing marketing programs that influence retention or expansion revenue
• Experience planning and hosting customer webinars with measurable outcomes
• Familiarity with in-product marketing tools and marketing automation platforms
• Self-starter capable of building programs independently with limited oversight