Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to oversee customer advocacy programs and ensure effective use of customer insights across marketing strategies.

Key Responsibilities

• Build and scale customer advocacy programs, including references, case studies, and testimonials
• Maintain a centralized repository of customer evidence for internal teams to access
• Drive cross-functional coordination for advocate deployment across various teams

Required Qualifications

• 4-7+ years in customer marketing, advocacy, or related roles in B2B SaaS or enterprise technology
• Experience building or scaling advocacy programs and customer evidence engines
• Strong cross-functional collaboration skills with a track record of shared outcomes
• Highly organized with program and project management abilities
• Customer-facing experience engaging with healthcare executives and clinicians