Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to enhance customer advocacy and engagement.

Key Responsibilities

• Lead and expand the customer reference and advocacy program through various initiatives
• Write and edit compelling customer stories that highlight measurable value
• Manage customer reviews and run CSAT/NPS programs to analyze and drive action

Required Qualifications

• 3-5 years in customer marketing, advocacy, or related B2B marketing roles, preferably in cybersecurity or enterprise SaaS
• Experience running CSAT and/or NPS programs with analytical skills
• Exceptional storytelling and writing abilities with experience in content production
• Experience managing review programs on platforms like Gartner Peer Insights and G2
• Demonstrated ability to collaborate across Marketing, Customer Success, and Product teams