Customer Marketing Manager

Job Summary

Customer Marketing Manager is a full-time position responsible for enhancing customer relationships, driving engagement through advocacy programs, and supporting marketing campaigns and events.

Key Responsibilities

• Increase customer reviews through outreach and engagement, and manage the advocacy pipeline
• Refine and maintain customer data for improved segmentation and targeting
• Support the production of customer communications and assist with event logistics

Required Qualifications

• 2 - 5 years of experience in customer marketing or related roles in B2B SaaS
• Familiarity with Salesforce and marketing automation platforms
• Proven ability to manage multiple projects and meet deadlines
• Collaborative and data-driven approach to customer engagement
• Experience in creating customer stories, case studies, and testimonials