Customer Marketing Manager

Job Summary

Experienced marketers will find a full-time remote opportunity as a Customer Marketing Manager, responsible for developing customer advocacy programs, creating compelling case studies, and driving retention and expansion through strategic marketing initiatives.

Key responsibilities

• Own and grow the customer advocacy program, including developing customer stories and case studies
• Collaborate with Customer Success and Sales to support marketing efforts aimed at expansion and retention
• Build and scale community engagement and customer-focused campaigns aligned with key business moments

Required qualifications

• 5+ years of experience in customer marketing or a closely related B2B marketing role
• Proven track record of building and managing customer advocacy programs in a SaaS or cloud-infrastructure company
• Strong storytelling skills with the ability to convey complex technical outcomes to diverse audiences
• Experience producing customer case studies and reference content across various formats and channels
• Data-driven mindset with experience measuring the impact of customer marketing initiatives