Customer Marketing Manager

Job Summary

To drive customer engagement and retention, the full-time remote Customer Marketing Manager will develop and oversee marketing programs, manage a team of professionals, and collaborate with cross-functional teams to enhance customer loyalty and advocacy.

Key responsibilities

• Build and implement the customer marketing strategy to enhance customer experiences and drive loyalty
• Manage a team of Customer Marketing professionals, providing mentorship and support
• Analyze program performance and customer data to optimize marketing efforts and inform strategy

Required qualifications

• 7+ years of marketing experience, preferably in a high-growth B2B SaaS environment
• Bachelor's degree in marketing, business, or a related field
• Proven experience in managing customer marketing programs from onboarding to renewal
• Previous leadership or management experience with a strong ability to inspire a team
• Strong analytical skills with the ability to interpret data for decision-making