Customer Marketing Specialist

Job Summary

Supporting customer advocacy and engagement programs, the remote Customer Marketing Specialist will manage customer storytelling, reference fulfillment, and advocacy initiatives while collaborating with cross-functional teams in a contractor capacity.

Key responsibilities

• Support the execution of the customer advocacy program and lead the UserEvidence Advocacy hub
• Secure third-party customer reviews and conduct outreach for speaking opportunities and advocacy activities
• Create and maintain customer speaker profiles and manage data within ReferenceEdge

Required qualifications

• 2-5 years of experience in customer reference programs, customer marketing, or advocacy marketing
• Strong program and project management skills with a collaborative mindset
• Ability to manage multiple priorities and adapt to changing business needs
• Experience working with enterprise SaaS or technology companies preferred
• Familiarity with tools such as UserEvidence Advocacy, ReferenceEdge, and Salesforce is a plus