Customer Onboarding Consultant

Job Summary

Managing the implementation lifecycle for franchise clients, the contract Customer Onboarding Consultant will lead multi-location rollouts, coordinate with stakeholders, and ensure successful onboarding while working remotely.

Key responsibilities

• Lead mid-market franchise implementations from kickoff to go-live, managing project plans and stakeholder dynamics
• Build trust with marketing and operations leaders, franchisees, and their staff through professional presence and consistent follow-through
• Translate customer goals into actionable SMS strategies while ensuring compliance and brand consistency

Required qualifications

• Full professional fluency in English, both written and spoken
• 2+ years in a consultative onboarding, implementation, or account management role for multi-location or franchise organizations
• 1+ year of experience with marketing technology or digital communication tools in a client-facing role
• Proven ability to manage relationships with director and manager-level stakeholders, including presentations to VP-level audiences
• Experience running multiple implementations simultaneously while maintaining schedules