Customer Onboarding Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, May 09, 2024

Job Category: Program Management

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Onboarding Manager.

Key Responsibilities:

Own the onboarding plan for new customers, coordinating between various internal teams
Drive platform adoption and achievement of Initial Value Driver (IVD) per standard timeline
Develop and deploy the onboarding process and related content, contributing to internal documentation

Required Qualifications:

1+ years of experience with enterprise-level onboarding of SaaS customers
Experience working with customers directly in a customer support or service capacity
Experience working on software implementation and/or organizational change projects
2+ years of experience with Account Management, Customer Support or Customer Success (bonus)
BA/BS degree (bonus)

COMPLETE JOB DESCRIPTION

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Job is Expired

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