Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to facilitate the onboarding process for new customers.

Key Responsibilities

• Become a product expert and provide detailed account walkthroughs for new customers
• Communicate account setup requirements and educate customers on best practices
• Collaborate with various teams to ensure superior service and continuous improvement of the onboarding process

Required Qualifications

• 1-2 years of experience in Customer Onboarding or a customer-facing role
• Project management skills
• Experience in resolving escalated client service issues
• Ability to establish and grow relationships within enterprise organizations
• Bachelor's degree preferred