Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Specialist with experience in the pet care industry.

Key Responsibilities:

• Lead onboarding and implementation for new SMB & mid-market pet care businesses
• Design onboarding plans tailored to each customer's operational model
• Work closely with sales, product, and support teams to ensure a seamless transition and customer handoff

Minimum Qualifications:

• 5+ years of hands-on operations experience in the pet care industry or 3+ years of customer onboarding experience
• Experience managing or supporting 5+ locations
• Experience working with software vendors and deploying tech across teams or facilities
• Empathy for small business owners and a passion for helping them succeed
• Tech-savvy and comfortable learning new systems quickly