Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to ensure successful onboarding of clients to their platform.

Key Responsibilities

• Serve as the main point of contact for new clients during the onboarding process
• Guide clients through the activation, implementation, and adoption of software products
• Collaborate with internal teams to ensure seamless transitions and monitor onboarding progress

Required Qualifications

• 2-4 years of experience in onboarding, customer success, or similar client-facing roles, preferably in SaaS
• Proven ability to manage multiple clients and projects simultaneously
• Bachelor's degree in a related field is preferred but not required
• Familiarity with project management and onboarding tools is a plus
• Ability to travel 5% of the time if needed