Customer Onboarding Manager

Job Summary

A company is looking for a Manager, Customer Onboarding.

Key Responsibilities

• Establish a framework for the team to build rapport with stakeholders and provide solutions to complex problems
• Lead a team managing 15+ concurrent onboardings across various customer segments
• Define and track key onboarding metrics such as time-to-value and onboarding satisfaction

Required Qualifications

• 5+ years in SaaS onboarding, customer success, or implementation, with 2+ years in a leadership role
• Experience scaling onboarding operations in a high-growth environment
• Familiarity with onboarding processes across SMB, mid-market, and enterprise segments
• Proven track record in coaching and developing remote team members
• Ability to build relationships and provide candid feedback