Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to lead high-impact implementations of its revenue management platform.

Key Responsibilities

• Own and lead end-to-end onboarding for new customers, ensuring a smooth launch
• Drive technical and operational readiness, guiding customers through data validation and platform setup
• Design and refine scalable onboarding processes, templates, and documentation

Required Qualifications

• 6+ years in SaaS onboarding, customer success, or technical project management
• Multifamily industry experience strongly preferred, especially in revenue management
• Demonstrated success in building or improving onboarding processes
• Strong technical aptitude and ability to diagnose data/configuration issues
• Bachelor's degree or equivalent professional experience