Customer Onboarding Manager

Job Summary

A company is looking for a Manager of Customer Onboarding.

Key Responsibilities

• Oversee the onboarding journey for new and existing customers, leading a team of Onboarding Specialists
• Collaborate with internal departments to enhance the customer experience and streamline processes
• Define and monitor KPIs to assess onboarding effectiveness and customer satisfaction

Required Qualifications

• Minimum 5+ years of management experience in a Customer Support or Customer Onboarding team within a SaaS company
• 10+ years of experience in support, implementation, or customer service roles
• Strong strategic thinking and operational execution abilities
• Familiarity with Salesforce and business process management technology
• High business and emotional intelligence