Customer Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to lead its onboarding function and develop a high-performing team of Onboarding Specialists.

Key Responsibilities:

• Lead and develop the onboarding team, fostering a supportive and accountable culture
• Build a scalable onboarding system with segmented motions and standardized processes
• Own onboarding outcomes, utilizing data to drive improvements and advocate for product enhancements

Required Qualifications:

• 3+ years in B2B SaaS onboarding, implementation, or customer success leadership
• 1+ years of people leadership experience or demonstrated coaching and performance management skills
• Strong coaching fundamentals and ability to manage difficult conversations professionally
• Data fluency to define metrics and interpret trends for reporting
• Schedule flexibility for weekly evening collaboration with a China-based team