Customer Onboarding Manager

Job Summary

A company is looking for a Manager, Customer Onboarding.

Key Responsibilities

• Manage and develop a team of onboarding managers, including recruiting, hiring, and training
• Set and ensure the achievement of KPIs for the team while addressing customer escalations
• Collaborate with internal teams to enhance customer onboarding workflows and experiences

Required Qualifications

• 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product
• Strong project management skills with a focus on anticipating next steps
• Experience in building strong customer relationships
• Ability to work effectively in diverse teams
• Experience in designing organized onboarding plans