Customer Onboarding Manager

Job Summary

A company is looking for a Manager, Customer Onboarding.

Key Responsibilities

• Manage and develop a team of onboarding managers, including recruiting, hiring, and training
• Set and ensure achievement of KPIs for the team while addressing customer escalations
• Collaborate with internal teams to enhance customer onboarding workflows and improve customer journeys

Required Qualifications

• 2-5 years of experience in Customer Onboarding or Customer Success in a B2B SaaS environment
• Strong project management skills with an ability to anticipate next steps
• Experience in building strong customer relationships
• Ability to work effectively in diverse teams
• Experience in designing organized onboarding plans