Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding and Enablement Manager to facilitate customer onboarding and improve processes for product adoption.

Key Responsibilities

• Lead onboarding engagements to ensure successful product adoption and timely value realization
• Collaborate with internal teams to design and deliver enablement for Customer Success Managers
• Enhance onboarding processes and track performance metrics to drive continuous improvement

Required Qualifications

• 3-5+ years of experience in Customer Success, Onboarding, Implementation, or Program Management in a SaaS environment
• Experience managing complex customer onboarding projects
• Strong project management skills with the ability to handle multiple engagements simultaneously
• Experience supporting internal enablement or training programs is a plus
• Familiarity with tools like Salesforce or Gainsight is advantageous