Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to facilitate client onboarding and implementation of their platform.

Key Responsibilities

• Project manage customer onboardings to ensure successful outcomes and accelerate time to value
• Collaborate with internal technical resources to train customers on using the platform effectively
• Establish relationships with customer stakeholders to understand their business and technical goals

Required Qualifications

• Minimum 5 years of experience in SaaS project management and client onboarding
• PM qualifications (Agile, PMP, Prince2) are a plus
• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is advantageous
• Familiarity with webhooks and APIs is beneficial
• Experience with CRM, ERP, or Marketing Automation platforms is an advantage