Customer Onboarding Manager

Job Summary

A company is looking for a Manager of Customer Onboarding to redefine the customer journey during the onboarding process.

Key Responsibilities

• Audit and overhaul the current onboarding playbook for efficiency and scalability
• Manage and coach a team of Onboarding Specialists to enhance performance and culture
• Collaborate with Sales and Customer Success to ensure smooth transitions and long-term customer satisfaction

Required Qualifications

• 3+ years of experience in a leadership or management role within Onboarding, Implementation, or Customer Success
• Proven track record in managing implementation or onboarding teams in a fast-paced environment (SaaS preferred)
• Experience in process optimization, specifically reducing onboarding friction
• Ability to navigate stakeholder management and difficult conversations effectively
• Understanding of the Customer Success philosophy and its impact on client lifetime value