Customer Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to ensure successful customer onboarding and product adoption.

Key Responsibilities

• Serve as the main point of contact for new clients during the onboarding and implementation process
• Guide clients through the activation, implementation, and adoption of software products, ensuring timely achievement of milestones
• Collaborate with internal teams to ensure seamless transitions and provide training and guidance to clients

Required Qualifications

• 2-4 years of experience in SaaS implementation
• Experience in fintech or property tech is a plus
• Proven ability to manage multiple clients and projects simultaneously
• Familiarity with project management and onboarding tools is a plus
• Bachelor's degree in a related field is preferred but not required