Customer Onboarding Manager

Job Summary

A company is looking for a Manager of Customer Onboarding to enhance the customer journey during the onboarding process.

Key Responsibilities

• Audit and overhaul the current onboarding playbook for efficiency and scalability
• Manage and coach a team of Onboarding Specialists to foster a winning culture
• Collaborate with Sales and Customer Success to ensure seamless transitions and long-term customer health

Required Qualifications

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
• Proven experience in process optimization to reduce onboarding friction
• Ability to manage stakeholder relationships effectively
• Experience leading teams through change and process overhauls
• Deep understanding of the Customer Success philosophy and its impact on client lifetime value