Customer Onboarding Manager

Job Summary

Overseeing the technical onboarding of new customers onto Procurement Services technology platforms, the full-time FLEX Manager, Customer Onboarding will manage end-to-end onboarding processes, facilitate product demos, and troubleshoot ongoing issues to ensure a seamless customer transition.

Key Responsibilities

• Lead end-to-end onboarding of new customers into the Procurement Services program, including technology and reporting
• Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
• Capture customer feedback and analyze insights to enhance future iterations of the program

Required Qualifications

• 3+ years of experience in a Procurement function or providing technical support to customers
• Experience using or supporting Procure-to-Pay platforms
• Proven ability to build and maintain strong supplier and customer relationships
• Experience in troubleshooting and resolving technical issues
• Strong analytical skills to assess customer feedback and program insights