Customer Onboarding Manager

Job Summary

To support a growing legal technology company, the full-time remote Customer Onboarding Manager will guide customers through onboarding, deliver training programs, and optimize solutions to ensure successful adoption of the product suite.

Key responsibilities

• Guide customers through successful onboarding and implementation of Eve's solutions
• Develop and deliver comprehensive training programs for effective product utilization
• Track and report on key implementation metrics and customer success indicators

Required qualifications

• 3+ years of experience in customer onboarding, implementation, or success roles
• Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
• Exceptional presentation skills for both business and technical stakeholders
• Strong analytical capabilities for designing solutions to customer challenges
• Skilled at working across teams to drive customer success and desired outcomes