Customer Onboarding Manager

Job Summary

Overseeing the technical onboarding of new customers onto Procurement Services technology platforms, the full-time FLEX Manager, Customer Onboarding will manage end-to-end onboarding processes, build supplier and customer relationships, and provide troubleshooting support to ensure a seamless transition.

Key Responsibilities

• Lead end-to-end onboarding of new customers into the Procurement Services program including technology and reporting
• Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
• Troubleshoot and resolve ongoing issues while continuously optimizing implementation processes to improve efficiency and overall customer experience

Required Qualifications

• 3+ years of experience in a Procurement function or providing technical support to customers
• Experience using or supporting Procure-to-Pay platforms