Customer Onboarding Manager

Job Summary

Managing a portfolio of onboarding projects, the remote Customer Onboarding Manager will ensure timely and quality delivery while partnering with new customers to design effective onboarding plans and educate them on Qualio products.

Key responsibilities

• Manage onboarding projects to ensure consistent delivery on time and with quality
• Partner with customers to understand their business requirements and design tailored onboarding solutions
• Maintain project communications and coordinate with internal resources to address risks and issues

Required qualifications

• 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company, or in a quality-related role in a heavily regulated industry
• Demonstrated experience as a trusted advisor to customers
• Experience with project management software
• Exceptional organizational and time management skills
• Ability to thrive in a fast-paced environment