Customer Onboarding Manager

Job Summary

To support the onboarding of new clients, the full-time Customer Onboarding Manager will configure client sites, oversee data imports, and ensure a smooth customer experience in a remote setting.

Key Responsibilities

• Engage with customers to understand their business challenges and support their onboarding process
• Build and configure new client sites while overseeing data importation and project management
• Provide ongoing communication and assistance through phone, email, and video to ensure client satisfaction

Required Qualifications

• Bachelor's degree or equivalent experience
• Experience in Customer Success
• Demonstrated ability to increase customer satisfaction
• Strong written and verbal communication skills
• Detail-oriented and analytical mindset