Customer Onboarding Manager

Job Summary

To support a growing client base, the full-time remote Customer Onboarding Manager will manage the onboarding process for new clients, ensuring successful implementation and adoption of the Insider One platform while providing technical guidance and fostering strong client relationships.

Key responsibilities

• Project manage customer onboardings to ensure timely and successful outcomes, focusing on accelerating time-to-value and customer retention
• Collaborate with internal technical resources to empower clients in using Insider One's platform effectively
• Establish and maintain credible relationships with client stakeholders to understand their business and technical goals

Required qualifications

• Minimum 5 years of experience in SaaS project management and client onboarding
• Project management qualifications (Agile, PMP, Prince2) are a plus
• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is advantageous
• Familiarity with webhooks and API integration
• Experience with CRM, ERP, or Marketing Automation platforms is beneficial