Customer Onboarding Manager

Job Summary

Owning the implementation and adoption for Kojo's largest customers, the full-time remote Customer Onboarding Manager will manage approximately 20 concurrent implementations, ensuring stakeholder alignment, scoping requirements, and delivering product training across North America.

Key responsibilities

• Manage a portfolio of 20 concurrent implementations, overseeing the entire customer relationship
• Scope engagement requirements and deliverables early to prevent delays in go-live dates
• Build relationships with key stakeholders to ensure ongoing adoption and success of the platform

Required qualifications

• 3+ years of experience in leading customer implementations or technical programs in a SaaS or technology environment
• Experience managing long-cycle projects with multiple stakeholders, ensuring timely rollouts
• Ability to deliver technical training tailored to various audiences, from field crews to executives
• Metrics-driven approach, focusing on time to value, adoption, and retention
• Willingness to travel occasionally across North America as needed for customer engagements