Customer Onboarding Manager
Job Summary
Owning the full onboarding journey for medium and high-value hotel group clients, the full-time Customer Onboarding Manager will manage the onboarding process across multiple properties, design and deliver training programs, and consult proactively to drive platform adoption and long-term success.
Key responsibilities
- Lead medium and high-value hotel group clients through end-to-end onboarding, managing complex projects across various stakeholders
- Design, deliver, and maintain training programs via webcast, video, and online classroom tailored to client needs
- Consult proactively with hotels to improve their use of the Mews platform and facilitate ad hoc training sessions as required
Required qualifications
- Proven experience managing client onboarding, training, or implementation in hospitality, travel, or a related SaaS environment
- Strong project management skills with the ability to track progress and escalate issues as necessary
- Genuine interest in technology and understanding of hotel operations beyond software demonstrations
- AI Fluency Level 2 or equivalent hands-on experience utilizing AI tools in work processes
- Ability to engage with clients at various seniority levels and maintain momentum in complex projects
Complete Job Description
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