Customer Onboarding Specialist

Job Summary

A company is looking for an Implementation Specialist to enhance customer onboarding and product adoption.

Key Responsibilities

• Manage multiple customer onboardings, balancing individual training with group sessions
• Guide customers through their onboarding journey to ensure effective product use and quick value realization
• Track onboarding metrics related to product adoption and customer advocacy while contributing to the improvement of the onboarding process

Required Qualifications

• 2+ years of experience in customer onboarding, success, or enablement in an SMB, B2B, or SaaS environment
• Experience in a fast-paced, high-growth startup environment
• Proven ability to manage customer needs and make outcome-driven recommendations
• High ownership mentality with the ability to work autonomously and manage competing priorities
• Experience in construction technology or CRM platforms is a plus