Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist who will manage client relationships and deliver exceptional service remotely.

Key Responsibilities

• Forge strong relationships with clients to understand their HR needs and craft tailored solutions
• Implement and manage HR technology solutions to enhance client operations and workforce engagement
• Provide expert HR guidance on compliance, best practices, and strategic initiatives

Required Qualifications

• Prior experience in Customer Support, Client Success, or SaaS support role (HR Tech experience preferred but not required)
• Experience with Intercom or similar platforms (e.g., Zendesk, HelpScout, FreshDesk, HubSpot Service Hub)
• Ability to multitask high volume chat and tickets while maintaining response quality
• Experience working in a remote environment and managing virtual client relationships effectively
• Professional, empathetic communicator with high emotional intelligence