Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist - Associate to manage the onboarding process for employer group customers.

Key Responsibilities

• Set up, onboard, and administer new and renewal employer group customers
• Coordinate implementation activities and run meetings with employer groups and partners
• Configure business rates, benefit plan designs, and monitor software administration system performance

Required Qualifications

• Experience in customer service or onboarding roles
• Familiarity with insurance or benefits administration
• Ability to interact with various stakeholders including technology vendors and payroll companies
• Proficiency in software administration systems
• Strong organizational skills to manage multiple tasks effectively