Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist (Remote) to engage with clients and facilitate their use of digital marketing tools.

Key Responsibilities

• Lead 1:1 and small group training sessions for clients on marketing tool setup and configuration
• Conduct periodic check-ins to ensure client success and product adoption
• Manage client communications and respond to inquiries in a timely manner

Required Qualifications

• Prior customer service or support experience
• Highly organized with the ability to manage multiple projects
• Strong interpersonal skills to build positive relationships with clients
• Experience with customer service tools such as Salesforce and Google Suite
• Access to a private workspace with a reliable internet connection