Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to ensure new hotel clients are successfully set up and activated on its products.

Responsibilities

• Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live
• Configure and deploy products based on each property's unique operational setup
• Lead client onboarding calls and training sessions, ensuring clear communication and smooth adoption

Qualifications

• 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company
• Strong organizational and project management skills; able to juggle multiple onboardings at once
• Comfort using tools like CRMs, task management platforms, Zoom, and Slack
• A proactive, solutions-focused mindset and bias for action
• Ability to work cross-functionally with Customer Success, Product, and Solutions teams