Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to guide new customers through the onboarding process and ensure their success with the platform.

Key Responsibilities:

• Manage the onboarding experience for new customers, ensuring successful setup of pop-ups, email, and SMS features
• Oversee account updates and manage multiple projects to ensure efficient customer progression through onboarding
• Proactively identify and resolve roadblocks faced by customers, collaborating with team members for effective solutions

Required Qualifications:

• 2-3 years of experience in a customer-facing digital role, especially in onboarding or account management
• Strong focus on delivering excellent customer service as the primary contact for assigned customers
• Exceptional organizational skills for managing multiple projects and meeting deadlines
• Comfort with digital marketing tools and automation systems, including pop-ups and email campaigns