Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist - Associate.

Key Responsibilities:

• Lead complex onboarding initiatives for employer group customers, including new business and renewals
• Own the end-to-end implementation process from intake to post-launch support
• Act as the primary point of contact for clients, producers, TPAs, and internal teams during onboarding

Required Qualifications:

• 3+ years of experience in insurance operations, customer onboarding, or implementation roles
• Proven experience managing B2B client relationships in the employer group or broker/TPA environment
• Deep understanding of insurance product setup, enrollment, and eligibility processes
• Strong proficiency in Microsoft Office; experience with policy admin systems or CRM tools preferred
• U.S. residency required