Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to join their Success team.

Key Responsibilities

• Manage a portfolio of home service businesses, providing expert guidance throughout the onboarding process
• Collaborate with cross-functional teams to ensure successful integration of new customers into the platform
• Create strategies to support service providers and help them maximize the use of available features

Required Qualifications

• Experience in customer service, preferably in a high-touch or SaaS environment
• Proven track record of onboarding new customers to complex products
• Familiarity with Salesforce, Chili Piper, and Slack
• Strong relationship-building skills with a passion for customer success
• Experience with AI tools for operational efficiencies is a plus