Customer Onboarding Specialist

Job Summary

A company is looking for an Implementation Specialist to enhance customer onboarding experiences and drive product adoption.

Key Responsibilities

• Manage multiple customer onboardings in a high-volume environment, balancing individual and group training
• Guide customers through their onboarding journey to ensure effective product usage and quick value realization
• Track onboarding metrics and collaborate with cross-functional teams to improve the customer experience

Required Qualifications

• 2+ years of experience in customer onboarding, success, or enablement within an SMB, B2B, or SaaS environment
• Experience in a fast-paced, high-growth startup environment
• Proven ability to manage customer needs and make outcome-driven recommendations
• High ownership mentality with the ability to work autonomously and manage competing priorities
• Experience in construction technology or roofing-related industries is a plus