Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to ensure customer adoption of their fleet management software.

Key Responsibilities

• Work closely with customers to assess goals and ensure proper account setup and implementation support
• Track tasks against a schedule and coordinate with internal staff to meet onboarding milestones
• Measure and track customer onboarding outcomes and share customer feedback with internal teams

Required Qualifications

• At least 3 years of experience in a customer-facing role in a SaaS environment
• Experience with project management tools, CRM systems, and internal communication tools
• Strong Excel skills and ability to manipulate large datasets
• Proven ability to work autonomously and as part of a team
• Passion for organization and improving organizational systems