Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to manage the resident enrollment experience.

Key Responsibilities

• Oversee the onboarding of new residents and payors onto the platform
• Make outbound calls to residents and manage call-backs to facilitate account setup
• Collaborate with cross-functional teams to improve onboarding processes and address challenges

Required Qualifications

• Strong interest in senior living or healthcare
• 2+ years of experience in customer support, onboarding, or related fields (or 4+ years without a degree)
• High empathy and patience when working with seniors and families
• Ability to explain technical concepts in clear language
• Experience using customer support and calling tools